Known Limitations: 

Below is a list of current limitations we are addressing for the upcoming release:

1: Y Axis Rotation for FBX models - please flip YZ axis option on exporting 3d models from your 3d software. If this option is not selected then models will be imported the with the wrong Y rotation. Please note some 3d softwares do not provide this option on export settings and you will be required to manually flip the Y and Z rotation of the model. Refer to Export Tutorials for more help.

2: Autocad FBX is currently not supported - please try converting your models using the following convertor: 

What type of 3d models are supported?

ARki supports .FBX file format, for models below 40mb in size and less than 600k polygons. Please Refer to our tutorial page on file import guidelines. 
Please Contact Us below if you are getting errors after importing models below these limits. 

Why can't I open ARki on my iOS device?

ARki is currently compatible with the following devices,  
​iPhone 6s and 6s Plus, iPhone 7 and 7 Plus, iPhone SE, iPhone 8 and 8 Plus, iPhone X + newer
​iPad Pro (9.7, 10.5 or 12.9) – both first-gen and 2nd-gen, iPad (2017) or Newer

For Android and older iOS devices, please contact us for custom app distribution. 

How do I cancel my ARki Pro Subscription?

If you wish to unsubscribe from the ARki Pro Subscription at any point you can do so by visiting the subscription settings on your device: 
https://support.apple.com/en-gb/HT202039#subscriptions